Important roles and duties of a freelance customer service attendant |
Posted: July 27, 2018 |
Being a freelance customer services attendant can be a richly rewarding experience if you know what you are doing. Otherwise, it can quickly turn into your worst nightmare if you have no clue of what goes into a successful customer service program. Many firms are hiring freelancers as customer service attendant because of the benefits that are associated with working with them. You, therefore, stand to gain a lot if you take the time and effort to learn the practice as you prepare to start a career in this area. This might mean getting some training in the basic customer service practice. Here are the most essential roles of a freelance customer services agent. Responding to clients’ inquiries As a freelance customer service agent, you will be dealing with inquiries from those who are interested in the products and services offered by the firm that hired you. These are prospectives who can possibly become clients if you treat them right. What most in this category need is the assurance that they will be making the best decision by taking up the firm’s services or goods. You will need to make use of your best persuasive language here. Dealing with customers’ complaints The second role of a freelance customer services attendant is to deal with complaints from existing customers. Improper handling of complaints usually results in loss of customers, even though the products and services may be the best in the market. You are required to assure the complainers that their issue has been noted and being taken seriously. It’s important to be careful especially with the words you use with such a group. Recording and storing clients’ data for future use In all your dealings with the clients, whether current or prospective, you will be expected to record down all the details pertaining to them. This data is then forwarded to the relevant department for the appropriate action. You, therefore, will need to be thorough in getting down this information so that you don’t end up causing ambiguity and confusion.
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